Platform terms
Last updated 2026-06-01
Plain summary
TenderWright is delivered as a scoped engagement, not a self-serve subscription. These platform terms are the umbrella; the commercial details — scope, fees, the annual term, and any regional exclusivity — live in an Order Form / Statement of Work signed with your firm. You own everything you put in and everything TenderWright generates for you. We host the platform, run the AI features, and don't read your content. Material changes come with 30 days' notice.
Structure of the agreement
Two documents govern your use:
- These platform terms — the standing rules that apply to every customer (content ownership, acceptable use, liability, governing law).
- Your Order Form / Statement of Work — the commercial agreement for your firm: the concierge onboarding, the annual platform subscription and its fee, the term, and any regional or sector exclusivity granted. Where the Order Form and these terms differ on a commercial point, the Order Form prevails.
A Data Processing Agreement (DPA) is available on request and forms part of the engagement for customers who need one.
Your content
You retain all rights to proposals, RFPs, project records, team information, and any AI-generated text you accept. We process your content only to provide the service. Your data is yours — export is available at any time, and on request.
AI output
AI suggestions are tools — not legal or technical advice. Review every export before submitting to a client. We surface fabrication warnings; you make the call.
Fees & term
Engagements run on an annual term set in your Order Form: a one-time concierge onboarding fee plus an annual platform subscription, invoiced (not charged to a card). Terms renew annually unless either party gives notice before the renewal date, per the Order Form. Any exclusivity is time-boxed to the term and conditional on the commitments set out in the Order Form.
Acceptable use
- Don't use TenderWright to submit proposals you have no authority to submit.
- Don't try to extract our prompts or reverse-engineer the platform.
- Don't probe for security vulnerabilities outside a coordinated disclosure (email security@tenderwright.com).
Termination & data
Either party may decline to renew at the end of the term, or terminate earlier for material breach per the Order Form. On termination you keep every document you generated and may export your data; we delete your workspace data within 30 days of termination unless you ask us to do so sooner.
Liability
Our liability is capped at fees paid in the prior 12 months. We provide the service "as-is" with no warranty of bid success.
Governing law
These terms are governed by the laws of New Zealand. Disputes resolve in Auckland District Court.